I’ve been reading the comments on the latest Zaycon Foods post (which have now been deleted) and it’s made me think long and hard about what type of discussion I want to occur on this blog. I totally understand that people have positive and negative experiences with companies and products and that some of us enjoy sharing these opinions. The problem I have is when an experience or opinion is expressed publicly before it is shared privately to the party involved.
Take the Zaycon Foods chicken. There were 1000 boxes of chicken purchased and delivered in the Portland Metro area Monday. Out of 1000 boxes, there is bound to be chicken that is less than perfect or a customer who is less than happy. When you express your criticism on a blog or any public forum, you run the chance of casting a negative light on the company without giving that company the benefit of first solving the problem for you. This can affect that company’s reputation and in this case, a man’s ability to provide for his family.
In light of this, I am requesting that if you have a problem with a company, product or store employee, especially if it is a small company or a person (like Zaycon), that you voice your issue with them and not by leaving a comment on my blog or emailing me about it — not because I’m not interested in your experience, but because I don’t want to encourage gossip or complaining.
This post is not in response to any one email or comment, so please don’t think I’m talking directly to one person. I just recognize the need to reestablish some ground rules concerning the conversation here. I have closed comments on this post. Feel free to email me if you need to discuss anything further.
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