I tried using the $10 off of a $50 Safeway coupon yesterday. In the words of a 17 year old — “epic fail”. Of course I forgot to bring my printout of the Safeway coupon policy. Item 12 of the coupon policy spells out that we can use coupons AFTER the $10 coupon is deducted. I know I’m not the only one that is fed up with the difficulty and inconsistency that accompanies this coupon. I thought it might be helpful to relay what I found out today as I set out to resolve this issue.
I’ve found that Facebook is the best place to get Safeway’s attention. According to many people it elicits a response more so than other methods of communication with Safeway. In order to do this you have to “like” Safeway on Facebook. Does anyone else see the irony in “liking” them in order to complain?
On the Facebook FAQ page I found that the $10/$50 purchase coupon issue was already addressed. Here is what it says:
I have a coupon that designates a minimum purchase requirement. Is this before or after coupons?
The qualifying purchase is only on eligible items, excludes (stamps, alcohol, tobacco, fluid milk in California, Nevada, and Pennsylvania, money orders, money transfers, licenses, bus passes etc), after all store coupons (club card discounts), not including tax or CRV(bottle deposits) in the total. Manufacturer coupons are considered tender and do not affect the total so if the total was over $50.00 not including tax and CRV (bottle deposits) than the coupon could be used.
Seriously? Why are we having such a hard time getting this enforced when it is spelled out so clearly? I wonder if those of us in the Portland Metro area would share our experience with the $10/$50 coupon with Safeway, things might just change!
So how do you complain if you have had a similar experience as I did? The Facebook page also answers that question:
There are several ways to reach us. You can post directly on our wall, e-mail us at firstname.lastname@example.org, call us toll free at 1-877-723-3929, or submit via our web site,www.safeway.com, by clicking on the “Contact Us” link.
What has been your experience with the $10/$50 Safeway coupon? Do you even try using it anymore?
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