If your catalina did not print and you are sure you bought the correct items and correct amount, do not despair! First go directly to customer service to see if they will issue you a gift card or a rain check for the amount. If they are unhelpful then you can call the catalina company. Unfortunately you will have to wait for them to mail it to you, which takes up to a week.
Here’s the number:
1-888-8coupon or 1-888-826-8766
Press option #3 for consumers
They are really helpful and they have sent me a catalina every time I have called.
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